- After many months of research, an automated express sort area was
tested on a small scale.
- To improve security, turnstiles were installed at base entry points.
- Recognizing the need to expand services to meet customer demand, the
sales division introduced several new products. Things like a guaranteed
10:30 a.m. delivery, a full complement of delivery services and better web
access for small businesses were important initiatives for customers.
Ground Delivery Service (GDS) rolled out in April of 2000. This reached
out to new markets for Airborne.
- The full-scale subsurface storm water treatment facilities became fully
operational and weathered their first winter with ease.
- An employee-focused web presence was created and debuted in 2001. On
the Inside brought together the information most sought by employees
in a format they could access from home.
- September 11 brought the first-ever nationwide grounding of all
non-military aircraft for two days. When the FAA cleared flight traffic
again, ABX Air had one of the first flights in the air, repositioning an
aircraft for the night system. By the middle of the next week, the freight
backlog was expedited and the ABX system was back to normal schedule.
- In time for the 2001 holiday rush, a new Regional Hub was opened in the
state of Washington. And early in 2002, the 20th 767 entered
active duty.
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